Refund policy
Return & Refund Policy
All Sales Are Final
All sales are final. Supply Pro Outlet does not accept returns, exchanges, or provide refunds except for defective products that meet the requirements outlined below.
Customers are responsible for reviewing and confirming all product information, including model numbers, specifications, dimensions, quantities, colors, finishes, compatibility, and suitability for their intended application before completing a purchase.
Defective Items
If you believe you received a defective product, you must contact Supply Pro Outlet within 14 days of receiving the item.
Defective items may be eligible for return, exchange, repair, replacement, store credit, or refund at the sole discretion of Supply Pro Outlet.
All defective products are subject to inspection and verification before any return, exchange, replacement, store credit, or refund is approved.
Products that have been installed, used, altered, modified, damaged, improperly handled, or improperly stored may not be eligible for return or exchange.
Customers must provide a receipt or other proof of purchase and may be required to provide photographs, videos, serial numbers, model numbers, or other information reasonably requested by Supply Pro Outlet to evaluate the claim.
Do not return or ship any product to Supply Pro Outlet without first contacting us and receiving authorization and return instructions. Unauthorized returns will not be accepted.
Shipping and Freight Charges
Shipping, delivery, freight, handling, and other transportation charges are non-refundable.
The customer may be responsible for any shipping, delivery, freight, or transportation costs associated with returning, exchanging, repairing, or replacing a product, including products claimed to be defective.
Supply Pro Outlet will determine responsibility for shipping and freight charges based on the circumstances of the claim.
Shipping and Delivery Damage
Customers are responsible for inspecting all products and packaging at the time of delivery and before accepting the shipment.
Any visible damage to the product, shipping carton, box, crate, pallet, wrapping, or other packaging must be reported to the shipping company or freight carrier at the time of delivery.
All visible damage must be clearly documented on the carrier’s delivery receipt, bill of lading, proof of delivery, or other delivery paperwork before the customer signs for and accepts the shipment.
Customers should take photographs of all damaged products and packaging before removing the product from its packaging or discarding any shipping materials.
If damage is not reported to the shipping company or freight carrier and documented on the delivery paperwork at the time of delivery, Supply Pro Outlet may be unable to process a damage claim, replacement, exchange, return, or refund.
Customers should retain all original packaging, shipping materials, pallets, cartons, and damaged products until the claim has been reviewed and resolved.
Installed or Used Products
Products that have been installed, connected, wired, assembled, cut, glued, nailed, charged with refrigerant, modified, altered, or otherwise used are not eligible for return or exchange unless otherwise approved by Supply Pro Outlet.
Installation or use of a product constitutes acceptance of the product’s visible condition, model, dimensions, specifications, color, finish, and quantity.
Manufacturer Warranties
Certain products sold by Supply Pro Outlet may include a manufacturer’s warranty.
Manufacturer warranty claims are subject to the terms, conditions, limitations, registration requirements, and claim procedures established by the manufacturer.
Supply Pro Outlet does not guarantee the approval of any manufacturer warranty claim and is not responsible for labor charges, installation costs, removal costs, diagnostic charges, refrigerant costs, transportation costs, or other expenses associated with a manufacturer warranty claim unless expressly agreed to in writing by Supply Pro Outlet.
Contact Us
If you have questions about this Return & Refund Policy, a defective product, shipping damage, or your order, please contact us at: